Shipping & Delivery Policy
Effective Date: [Date]
This Shipping & Delivery Policy explains how digital products and services purchased from The Mileage Machine Co.are delivered.
As The Mileage Machine Co. sells digital products and online coaching services, no physical products are shipped.
By purchasing from our website, you acknowledge and agree to this Shipping & Delivery Policy.
1. Digital Training Plans
All training plans available on this website are digital products delivered electronically.
Once your payment has been successfully processed, your purchased training plan will be made available for download or delivered electronically through the method specified during checkout.
No physical copy of any training plan will be shipped.
2. Delivery Time
Digital products are generally delivered immediately after successful payment confirmation.
In certain circumstances, delivery may take longer due to:
- Payment verification
- Technical issues
- Internet connectivity problems
- Website maintenance
- Third-party service interruptions
If you do not receive your purchase within 24 hours, please contact us using the details provided below.
3. Online Coaching
Online coaching services are delivered remotely.
After successful payment, you may be contacted to complete the onboarding process, which may include:
- Athlete questionnaire
- Goal assessment
- Training history
- Current fitness information
- Race calendar
- Additional information required to personalize coaching
Coaching services begin only after the onboarding process has been completed.
4. Consultation Sessions
Consultation sessions are conducted online.
After booking confirmation, we will contact you using the email address or phone number provided during checkout to schedule your consultation at a mutually convenient time.
Consultation availability depends on scheduling and coach availability.
5. Failed Delivery
If you experience difficulty receiving your purchased digital product, please contact us.
We will make reasonable efforts to:
- Re-send the download link
- Verify your purchase
- Provide an alternative delivery method if required
- Resolve technical delivery issues as quickly as possible
6. Incorrect Information
Customers are responsible for providing accurate information during checkout, including:
- Email address
- Phone number
- Billing details
We are not responsible for delays caused by incorrect or incomplete information provided by the customer.
7. Service Availability
While we strive to deliver all products and services promptly, delays may occasionally occur due to circumstances beyond our reasonable control, including:
- Website maintenance
- Internet outages
- Payment gateway delays
- Technical failures
- Force majeure events
We appreciate your patience should such situations arise.
8. International Orders
Digital products and online services may be purchased by customers worldwide, subject to applicable laws and payment availability.
Delivery remains entirely digital regardless of the customer’s location.
9. Physical Shipping
The Mileage Machine Co. currently does not sell or ship physical products.
Accordingly:
- No courier services are used.
- No shipping charges apply.
- No tracking numbers are issued.
- No physical deliveries are made.
10. Contact Us
If you experience any issue regarding delivery of your purchased product or service, please contact us.
The Mileage Machine Co.
Email: [your email]
Website: https://themileagemachine.com
Effective Date: [Date]