Refund & Cancellation Policy

REFUND & CANCELLATION POLICY

Effective Date: [Date]

At The Mileage Machine Co., we are committed to providing high-quality digital products and coaching services. Please read this Refund & Cancellation Policy carefully before making a purchase.

By purchasing any product or service from our website, you acknowledge that you have read, understood, and agreed to this policy.

1. Digital Training Plans

All running training plans sold on this website are digital downloadable products.

Due to the nature of digital products, all sales are final.

Once payment has been successfully processed and the training plan has been delivered or made available for download, no refunds, returns, exchanges, or cancellations will be provided.

This policy applies regardless of:

  • Purchasing the wrong plan
  • Changing your mind
  • Deciding not to train
  • Finding another training plan
  • Not achieving your desired race result
  • Failing to read the plan requirements before purchase

Customers are encouraged to carefully review the plan description, prerequisites, target finish time, weekly mileage requirements, and training frequency before completing their purchase.

2. Choosing the Correct Training Plan

Each training plan clearly specifies:

  • Required running experience
  • Current fitness level
  • Weekly mileage
  • Recommended training frequency
  • Target finish time
  • Minimum preparation period

It is the customer’s responsibility to ensure they purchase the plan that best matches their current fitness level.

If you are unsure which plan is appropriate, we encourage you to contact us before purchasing.

Purchasing an unsuitable plan does not qualify for a refund.

3. Online Coaching

Online coaching is a personalized service that requires time, planning, and ongoing support.

Once coaching has commenced, coaching fees are non-refundable.

This includes situations where you:

  • Decide to stop training
  • Change your goals
  • Miss workouts
  • Become too busy
  • Lose motivation
  • Register for a different race
  • Fail to communicate with your coach

4. Before Coaching Begins

If you purchase coaching but request cancellation before any coaching work has started, please contact us as soon as possible.

Refund requests made before onboarding may be considered at our sole discretion, after deducting any applicable payment processing charges or administrative costs.

5. Consultation Sessions

Consultation bookings may be cancelled or rescheduled if notice is provided at least 24 hours before the scheduled appointment.

If sufficient notice is provided, you may choose either:

  • One complimentary reschedule, or
  • A refund (less any payment gateway charges, where applicable).

If you fail to attend your scheduled consultation without prior notice (“no-show”), or cancel with less than 24 hours’ notice, the consultation fee is non-refundable.

6. Technical Issues

If you experience difficulty accessing or downloading a purchased digital training plan due to a genuine technical issue, please contact us.

We will make reasonable efforts to:

  • Re-send the download link
  • Provide an alternative download method
  • Resolve access issues promptly

Technical delivery issues alone do not qualify for a refund if the product can be successfully delivered.

7. Duplicate Payments

If you are accidentally charged more than once for the same purchase due to a technical or payment processing error, please notify us immediately.

Verified duplicate payments will be refunded to the original payment method within a reasonable timeframe.

8. Exceptional Circumstances

We understand that unforeseen situations may arise.

Any refund request outside this policy will be reviewed individually at the sole discretion of The Mileage Machine Co.

Approval of any exception does not create an obligation to provide refunds in future cases.

9. Payment Gateway Charges

Where a refund is approved under this policy, any non-refundable payment gateway fees, banking charges, currency conversion fees, or applicable taxes already incurred may be deducted from the refund amount, where permitted by law.

10. Chargebacks

If a customer initiates a chargeback or payment dispute without first contacting us to resolve the issue, we reserve the right to:

  • Suspend access to purchased products or services.
  • Terminate ongoing coaching services.
  • Provide relevant transaction records and communication history to the payment provider to contest the dispute.

We encourage customers to contact us first so that we can work towards a fair resolution.

11. Contact Us

If you have any questions regarding this Refund & Cancellation Policy, please contact us.

The Mileage Machine Co.

Email: [your email]

Website: https://themileagemachine.com

Effective Date: [Date]